About OmniTech Solutions

For over 15 years, OmniTech Solutions has been at the forefront of global business process outsourcing, transforming how companies operate across 52+ countries. We combine cutting-edge technology with human expertise to deliver exceptional results that drive growth, reduce costs, and exceed expectations.

15+
Years of Excellence
52+
Countries Served
95%+
Customer Satisfaction
1000+
Successful Projects

Our Journey of Excellence

From humble beginnings to global recognition, our story is one of innovation, dedication, and unwavering commitment to client success.

The Beginning (2009-2012)

Founded in 2009 in Muscat, Oman, OmniTech Solutions began as a small team of 12 passionate professionals with a revolutionary vision: to transform how businesses approach outsourcing by combining global talent with local expertise and cutting-edge technology.

Our founders, having witnessed the challenges of traditional outsourcing models, set out to create a company that would prioritize quality over quantity, innovation over imitation, and genuine partnership over transactional relationships.

Key Milestones:

  • • First client partnership with regional telecom company
  • • Established our core values and service standards
  • • Developed proprietary quality management systems
  • • Achieved 100% client retention rate
Our Founding Team

"Our founding team in 2009 - 12 people with a big dream"

Global Expansion

Rapid Growth & Innovation (2013-2018)

The next five years marked our transformation from a regional player to a global BPO leader. We expanded operations to 25+ countries, invested heavily in technology infrastructure, and developed our signature automation-first approach.

This period saw the launch of our proprietary SaaS solutions, the establishment of our US IT recruitment division, and the development of our multilingual support capabilities that now serve clients in 15+ languages.

Major Achievements:

  • • Expanded to 25+ countries across 4 continents
  • • Launched proprietary automation platform
  • • Achieved ISO 27001 certification
  • • Reached 500+ employee milestone
  • • Won "BPO Excellence Award" 2017

Global Leadership (2019-Present)

Today, OmniTech Solutions stands as a global BPO powerhouse, serving clients across 52+ countries with a team of 15,000+ professionals. Our new headquarters in Al Qurum Business District represents our commitment to the region while maintaining our global reach.

We've pioneered industry-first initiatives including AI-powered customer service, predictive analytics for workforce management, and sustainable outsourcing practices that have set new industry standards.

Current Status:

  • • 15,000+ global professionals
  • • 52+ countries served
  • • 95%+ customer satisfaction rate
  • • 1000+ successful projects completed
  • • Industry-leading innovation initiatives
15+
Years of Excellence
52+
Countries Served
15,000+
Global Team
95%+
CSAT Score

Our Mission, Vision & Values

Our mission, vision, and core values are the foundation of everything we do. They guide our decisions, shape our culture, and drive our commitment to excellence in every interaction.

Our Mission

To empower businesses worldwide by delivering exceptional BPO solutions that drive growth, reduce costs, and enhance customer experiences through innovation, quality, and global expertise. We are committed to transforming how companies operate by providing intelligent, scalable, and sustainable outsourcing solutions that create lasting value for our clients and their customers.

Our Vision

To be the world's most trusted and innovative BPO partner, recognized globally for our excellence, integrity, and transformative impact on businesses across all industries. We envision a future where every company, regardless of size or location, has access to world-class outsourcing solutions that enable them to focus on their core competencies while we handle their operational challenges with unmatched expertise and care.

Our Core Values

Excellence

We strive for the highest quality in everything we do, from client interactions to internal processes. Our commitment to excellence drives us to continuously improve and exceed expectations.

Innovation

We embrace new technologies, methodologies, and ideas that can improve our services and create value for our clients. Innovation is at the heart of our competitive advantage.

Integrity

We conduct business with honesty, transparency, and ethical principles. Our clients trust us because we always do what's right, even when it's difficult.

Partnership

We build lasting relationships with our clients, treating their success as our own. We're not just a service provider; we're a trusted partner in their growth journey.

Growth

We invest in our people, processes, and technology to ensure continuous improvement. We believe that growth is essential for delivering better value to our clients.

Sustainability

We are committed to sustainable business practices that benefit our clients, employees, communities, and the environment. We build for the long term.

Why Choose OmniTech Solutions?

In a competitive BPO landscape, we stand out through our unique combination of global reach, local expertise, and innovative solutions that deliver measurable results.

Our Competitive Advantages

Automation-First Approach

We leverage cutting-edge automation and AI to deliver 40% faster response times and 60% cost reduction while maintaining human touch where it matters most.

Global-Local Expertise

With operations in 52+ countries, we provide local cultural understanding while maintaining global standards and 24/7 coverage across all time zones.

Proven Track Record

95%+ customer satisfaction rate, 1000+ successful projects, and 15+ years of industry leadership with zero major security incidents.

Comprehensive Solutions

From customer service to technical support, US IT recruitment to SaaS development - we offer end-to-end solutions under one roof.

Our Impact in Numbers

40%
Faster Response Times
60%
Cost Reduction
95%
CSAT Score
24/7
Global Support

Meet Our Leadership Team

Our experienced leadership team brings together decades of industry expertise, diverse backgrounds, and a shared vision for excellence. They guide our strategic direction and ensure we deliver exceptional value to our clients.

Ahmed Al-Rashid

Chief Executive Officer

Ahmed founded OmniTech Solutions in 2009 with a vision to revolutionize the BPO industry. With over 20 years of experience in global business operations, he has led our transformation from a regional startup to a global leader serving 52+ countries.

• 20+ years BPO industry experience

• Former McKinsey & Company consultant

• MBA from INSEAD Business School

• Led 15+ successful market expansions

Sarah Johnson

Chief Operating Officer

Sarah joined OmniTech in 2012 and has been instrumental in scaling our operations globally. She oversees our 15,000+ member team across 52+ countries, ensuring operational excellence and client satisfaction.

• 18+ years operations management

• Six Sigma Black Belt certified

• Former Accenture senior executive

• Led 95%+ CSAT achievement

Michael Chen

Chief Technology Officer

Michael drives our technology strategy and innovation initiatives, ensuring we stay ahead of industry trends. He has been pivotal in developing our proprietary automation platform and AI-powered solutions.

• 15+ years technology leadership

• Former Google senior engineer

• PhD in Computer Science from MIT

• Led 40+ tech innovation projects

Emily Rodriguez

Chief Financial Officer

Emily manages our financial strategy and ensures sustainable growth across all markets. She has been key to our expansion funding and profitability improvements over the past decade.

• 16+ years financial leadership

• CPA and CFA certified

• Former Goldman Sachs VP

• Led 60% cost optimization

David Thompson

Chief Human Resources Officer

David leads our global talent acquisition and development initiatives. He has built our diverse, multilingual team of 15,000+ professionals across 52+ countries, ensuring cultural alignment and excellence.

• 14+ years HR leadership

• SHRM-SCP certified

• Former Microsoft HR Director

• Built 15,000+ global team

Lisa Wang

Chief Customer Officer

Lisa ensures exceptional customer experiences across all touchpoints. She has been instrumental in achieving our 95%+ customer satisfaction rate and building lasting client relationships.

• 12+ years customer success

• CCXP certified professional

• Former Salesforce VP

• Achieved 95%+ CSAT

Global Presence

With operations across 52+ countries, we provide local expertise with global reach, ensuring seamless service delivery wherever our clients need us.

Americas

United States, Canada, Mexico, Brazil

• 5 offices

• 500+ employees

• 24/7 support

Europe

UK, Germany, France, Netherlands

• 4 offices

• 300+ employees

• GDPR compliant

Middle East

UAE, Saudi Arabia, Qatar, Oman

• 3 offices

• 200+ employees

• Regional HQ

Asia Pacific

India, Philippines, Singapore, Australia

• 6 offices

• 800+ employees

• Multilingual support

Awards & Certifications

Our commitment to excellence has been recognized by industry leaders and certification bodies worldwide.

ISO 27001

ISO 27001

Information Security Management System

Certified since 2018
SOC 2

SOC 2 Type II

Security, Availability & Confidentiality

Audited annually
GDPR

GDPR Compliant

Data Protection & Privacy

Compliant since 2018

BPO Excellence Award

Outstanding Service Delivery

Awarded 2023

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