Operations Manager (Oman)
About the Role
As Operations Manager for our Oman operations at OmniTech Solutions, you will be responsible for overseeing day-to-day operations and ensuring efficient service delivery across our BPO and technology services in the region. You'll work closely with local teams, international clients, and senior leadership to maintain high service standards while driving operational excellence. This role requires strong leadership skills, cultural sensitivity, and deep understanding of the Omani business environment. You'll be responsible for managing diverse teams, ensuring compliance with local regulations, and building strong relationships with clients and stakeholders in the region. This position offers the opportunity to lead operations in a growing market while contributing to our global expansion strategy and working with cutting-edge technology solutions.
What You Will Be Doing
- Oversee daily operations across all service lines including customer service, technical support, and BPO services
- Manage and develop local teams, ensuring high performance, cultural integration, and career development
- Ensure compliance with Omani labor laws, regulations, and industry standards
- Build and maintain strong relationships with local clients, government officials, and business partners
- Monitor and improve service quality metrics, ensuring client satisfaction and SLA compliance
- Manage budgets, resources, and operational costs to ensure profitability and efficiency
- Implement and maintain operational processes and procedures aligned with global standards
- Coordinate with global teams to ensure seamless service delivery and knowledge sharing
- Handle client escalations and complex operational issues with professionalism and cultural sensitivity
- Prepare regular reports on operational performance, client satisfaction, and business metrics
Required Skills & Qualifications
- Bachelor's degree in Business Administration, Operations Management, or related field
- 5+ years of operations management experience in BPO, customer service, or related industries
- Strong understanding of Omani business culture, labor laws, and regulatory requirements
- Proven leadership skills with experience managing diverse, multicultural teams
- Excellent communication skills in English and Arabic (preferred)
- Strong analytical and problem-solving skills with attention to detail
- Experience with quality management systems and process improvement methodologies
- Proficiency in Microsoft Office Suite and operational management software
- Ability to work in a fast-paced environment and handle multiple priorities simultaneously
- Strong client relationship management and customer service orientation
Nice to Have
- Previous experience working in Oman or other GCC countries
- Professional certifications in operations management or quality assurance
- Experience with CRM systems and customer service platforms
- Knowledge of Six Sigma, Lean, or other process improvement methodologies
- Strong network of contacts in the Omani business community
- Experience with digital transformation and technology implementation
Benefits & Perks
- Competitive salary with performance bonuses
- Health insurance and comprehensive benefits package
- Professional development and training opportunities
- Flexible work arrangements and remote work options
Apply for this Position
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