Quality Assurance Manager
About the Role
Join our quality excellence team as a Quality Assurance Manager and become the strategic leader of our quality initiatives at OmniTech Solutions. You'll be responsible for leading comprehensive quality assurance programs across all our services and operations, ensuring the highest standards of excellence while driving continuous improvement. This role offers the opportunity to work with cutting-edge quality management technologies while implementing robust frameworks that maintain our reputation for superior service delivery in the BPO industry.
As a Quality Assurance Manager at OmniTech Solutions, you'll work on diverse quality projects ranging from strategic quality planning to process optimization and compliance management. Our quality team is at the forefront of service excellence, implementing solutions that ensure consistent, high-quality delivery across all client engagements. You'll have the opportunity to work with advanced quality management systems, analytics platforms, and automation tools. The role involves close collaboration with senior leadership, operations teams, and client stakeholders to maintain the highest quality standards and drive organizational excellence.
We provide access to the latest quality management technologies, comprehensive leadership training programs, and industry certifications to support your professional growth. You'll have the opportunity to work on projects ranging from quality strategy development and team management to client quality reviews and continuous improvement initiatives. Our team values strategic thinking, leadership excellence, and the ability to drive organizational change. This role offers excellent career progression opportunities within our growing quality division, with potential to advance to director of quality, VP of operations, or C-level positions.
What You Will Be Doing
- Develop and implement comprehensive quality assurance strategies and frameworks across all business operations
- Lead quality teams and manage quality assurance processes to ensure consistent service delivery excellence
- Establish quality metrics, KPIs, and performance indicators to measure and improve service quality
- Conduct regular quality audits and assessments to identify areas for improvement and compliance issues
- Collaborate with operations teams to implement quality improvements and best practices
- Manage client quality reviews and ensure compliance with client-specific quality requirements
- Develop and deliver quality training programs for staff to enhance quality awareness and skills
- Prepare quality reports and present findings to senior management and stakeholders
Required Skills & Qualifications
- Bachelor's degree in Business Administration, Quality Management, or related field
- Minimum 5+ years of quality assurance experience with 2+ years in management role
- Strong knowledge of quality management systems (ISO 9001, Six Sigma, Lean methodologies)
- Experience with quality tools and methodologies (FMEA, Pareto analysis, control charts)
- Proven leadership skills with ability to manage and motivate quality teams
- Excellent analytical and problem-solving skills with attention to detail
- Strong communication and presentation skills for stakeholder engagement
- Experience with BPO or service industry quality management preferred
Nice to Have
- Quality management certifications (CQM, CQA, Six Sigma Black Belt, or similar)
- Experience with quality management software and analytics tools
- Knowledge of client-specific quality requirements and industry standards
- Previous experience in BPO or call center quality management
- Experience with process improvement methodologies and change management
- Knowledge of compliance requirements (SOC 2, GDPR, industry-specific regulations)
Benefits & Perks
- Competitive salary with performance bonuses
- Health insurance and comprehensive benefits package
- Professional development and training opportunities
- Flexible work arrangements and remote work options
Apply for this Position
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