Team Leader - Content Moderation (Philippines)
About the Role
As a Team Leader for Content Moderation at OmniTech Solutions, you will be responsible for leading and managing a team of content moderators to ensure platform safety and compliance with community guidelines. You'll play a crucial role in maintaining the integrity of digital platforms while developing and mentoring your team members to achieve their full potential. This leadership position requires strong analytical skills, team management expertise, and a deep understanding of content moderation best practices. You'll be responsible for monitoring team performance, handling escalations, implementing process improvements, and ensuring that all content moderation activities meet our quality standards. This role offers the opportunity to shape platform safety, develop future leaders, and contribute to our continued success in the competitive BPO market while working in a dynamic, client-focused environment.
What You Will Be Doing
- Lead and manage a team of content moderators to ensure platform safety and compliance
- Monitor team performance metrics including review accuracy, response times, and quality scores
- Provide coaching, training, and development opportunities for team members
- Handle complex content moderation escalations and policy interpretation
- Implement and maintain quality assurance processes for content moderation
- Conduct regular team meetings, performance reviews, and one-on-one sessions
- Develop and implement process improvements to enhance moderation efficiency
- Ensure team compliance with platform policies, procedures, and client requirements
- Manage team schedules, workload distribution, and resource allocation
- Prepare and present regular reports on team performance and moderation metrics
Required Skills & Qualifications
- Bachelor's degree in Communications, Media Studies, or related field
- 4+ years of experience in content moderation, with at least 2 years in a leadership role
- Proven track record of leading content moderation teams and achieving quality targets
- Strong leadership and team management skills with ability to motivate and develop staff
- Excellent communication and interpersonal skills for team and client interactions
- Strong analytical and problem-solving skills with attention to detail
- Experience with content moderation tools, platforms, and quality management systems
- Understanding of content moderation best practices and community guidelines
- Ability to work in a fast-paced environment and handle multiple priorities simultaneously
- Strong commitment to maintaining platform safety and user experience
Nice to Have
- Certification in content moderation or digital safety management
- Experience with AI-powered content moderation tools and systems
- Previous experience in BPO or call center environments
- Knowledge of international content policies and cultural sensitivity
- Experience with process improvement methodologies (Six Sigma, Lean)
- Multilingual skills for international content moderation operations
Benefits & Perks
- Competitive salary with performance bonuses
- Health insurance and comprehensive benefits package
- Professional development and training opportunities
- Flexible work arrangements and remote work options
Apply for this Position
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