Technical Support Specialist
Muscat, Oman (Hybrid)
Full-time
3+ years experience
Shift: 8 AM - 5 PM (GMT+4)
Job ID: TSS-2025-001
₹4,80,000 - ₹7,20,000/year
About the Role
Join our elite technical support team as a Technical Support Specialist and become the technical backbone of OmniTech Solutions. You'll provide L1/L2 technical support and troubleshoot complex IT issues for our global clientele across multiple platforms and systems. This role offers the opportunity to work with cutting-edge technology while delivering exceptional technical solutions that exceed industry standards. You'll be part of a highly skilled team that values innovation, continuous learning, and technical excellence in BPO operations.
What You Will Be Doing
- Provide L1/L2 technical support and troubleshoot complex IT issues for clients across multiple platforms and systems
- Diagnose and resolve hardware, software, and network issues using advanced troubleshooting methodologies
- Maintain detailed technical documentation and create knowledge base articles for common issues
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution
- Monitor system performance and proactively identify potential issues before they impact clients
- Provide technical training and guidance to junior support staff and end users
- Stay updated with latest technology trends and participate in continuous learning programs
Required Skills & Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related technical field
- Minimum 3+ years of technical support experience in enterprise environments
- Strong knowledge of Windows, Linux, and macOS operating systems
- Experience with networking protocols, TCP/IP, DNS, DHCP, and VPN technologies
- Proficiency in Active Directory, Exchange Server, and Office 365 administration
- Excellent problem-solving skills and ability to work under pressure
- Strong communication skills in English with ability to explain technical concepts to non-technical users
- Experience with ticketing systems (ServiceNow, Jira, or similar) and remote support tools
Nice to Have
- Industry certifications (CompTIA A+, Network+, Security+, Microsoft MCSA, or Cisco CCNA)
- Experience with cloud platforms (AWS, Azure, Google Cloud) and virtualization technologies
- Knowledge of cybersecurity best practices and incident response procedures
- Scripting knowledge (PowerShell, Python, or Bash) for automation tasks
- Previous experience in BPO or managed services environment
- Experience with monitoring tools (Nagios, Zabbix, SolarWinds) and log analysis
Benefits & Perks
- Competitive salary with performance bonuses
- Health insurance and comprehensive benefits package
- Professional development and training opportunities
- Flexible work arrangements and remote work options
Apply for this Position
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Job Details
Job ID:
TSS-2025-001
Location:
Muscat, Oman (Hybrid)
Type:
Full-time
Experience:
3+ years experience